TERMS AND CONDITIONS

Last updated: 17 June 2026

By accessing thatcoolduck.studio, submitting a request, or purchasing our services, the Client confirms that they have read and accepted these Terms and Conditions.

1. Company information

The website is owned and operated by:

THATCOOLDUCK STUDIO S.R.L. Tax Identification Number: RO49622863 Trade Register Number: J40/3577/2024 Registered office: Splaiul Independenței No. 202B, Room 42, Sector 6, Bucharest, Romania IBAN: RO17BTRLRONCRT0CQ8362001 Bank: Banca Transilvania Email: stefan@thatcoolduck.studio

In these Terms and Conditions, the company will be referred to as “That Cool Duck Studio” or the “Service Provider”, and the individual or legal entity requesting or purchasing the services will be referred to as the “Client”.

These Terms and Conditions have contractual value and govern the relationship between That Cool Duck Studio and the Client.

By placing an order, purchasing a subscription, making a payment, or approving an offer, the Client confirms that they have read and accepted these Terms and Conditions.

These Terms and Conditions are supplemented, where applicable, by the order form, brief, commercial offer, confirmation correspondence, invoice, and any agreement or addendum concluded between the parties.

In the event of any inconsistency, the provisions of the individual agreement or offer accepted by the Client will prevail.

2. Services provided

That Cool Duck Studio provides the following categories of services:

Branding

• Brand Identity;
• Brand Guidelines;
• Logo Design;
• Rebranding;
• Pitch Deck;
• Social Media Templates;
• Packaging Design.

Design

• UI/UX Design;
• UI/UX Audit;
• Wireframing & Prototyping;
• Website Design;
• App Design;
• Social Media;
• Campaigns;
• Illustration;
• Animation.

Development

• Web Development;
• Custom Web Applications;
• SaaS Development;
• E-commerce Development;
• Mobile App Development;
• CMS Development;
• API Development & Integrations;
• Performance Optimization;
• Maintenance & Support.

The scope, duration, and deliverables of each service are determined according to the selected collaboration option, the brief, and the Client’s requirements.

3. Collaboration options

Services may be contracted in two ways:

1. Subscription; 2. Project-based collaboration.

4. Subscription-based collaboration

The subscription must be purchased and paid for before the collaboration begins.

The subscription does not impose a limit on the total number of requests. However, requests are processed successively, one at a time, and never in parallel.

The order of requests may be established together with the Client according to their priorities.

The average estimated delivery time for a request is approximately 48 hours, but this may vary depending on:

• the complexity of the request;
• the workload;
• the information and materials provided;
• the time required for feedback;
• any technical requirements or third-party services.

The 48-hour timeframe is indicative and does not represent a guaranteed deadline. Complex projects may be divided into stages and may require a longer period.

A request is considered ready for work only after the Client has provided the brief, materials, copy, dimensions, access credentials, and any other necessary information.

Revisions are included as long as they remain within the scope and objective of the initial request. A complete change of direction or requirements may be treated as a new request.

The subscription provides access to the studio’s services for the paid period, without guaranteeing the completion of a specific number of materials.

5. Project-based collaboration

For project-based collaborations, the Client submits a brief containing the information required to assess the project.

Based on the brief, That Cool Duck Studio prepares an estimate regarding:

• the budget;
• the project duration;
• the deliverables;
• the work stages;
• any additional conditions.

The estimate is sent to the Client by email.

Work begins after the Client approves the budget and the communicated terms in writing. Approval may be provided by email or through another agreed communication channel.

The invoice is issued at the end of the project, unless the accepted offer provides for a different payment schedule.

Requests that were not included in the initial brief or estimate may involve additional costs and deadlines, which will be communicated to the Client before the work is carried out.

6. Information requested from the Client

For the preparation and administration of the collaboration, the Client completes the following information in our form:

• first and last name or the company’s full legal name;
• Tax Identification Number and VAT number, where applicable;
• Trade Register registration number;
• registered office or billing address;
• name and position of the legal representative;
• name of the contact person;
• email address;
• telephone number;
• information regarding the order and requested services;
• any other information required for the agreement and invoicing.

This information is used for:

• identifying the Client;
• drafting and concluding the agreement;
• preparing offers and collaboration documents;
• issuing and sending invoices;
• communicating with the Client;
• providing the ordered services;
• administering the project or subscription;
• complying with accounting, tax, and legal obligations.

The information provided may be included in the agreement, invoice, offer, order, and other administrative documents related to the collaboration.

The Client confirms that the information provided is accurate, complete, and up to date. The Client must notify us of any relevant changes. That Cool Duck Studio is not liable for documents issued based on inaccurate information provided by the Client.

If the required information is not provided, we may be unable to draft the agreement, issue the invoice, or begin providing the services.

Further information regarding the processing of personal data is available in the website’s Privacy Policy.

7. Client obligations

The Client agrees:

• to provide a clear and complete brief;
• to provide the required materials and information on time;
• to provide clear, consolidated feedback within a reasonable timeframe;
• to review the materials before final approval;
• to pay for the services in accordance with the agreed terms;
• to hold the necessary rights to all materials provided;
• not to request illegal materials or materials that infringe third-party rights.

Delays caused by the Client’s failure to provide information, materials, access, or feedback will result in a corresponding extension of the delivery deadlines.

The Client is responsible for the final review of copy, data, prices, contact information, and any other elements included in the deliverables.

8. Payment and invoicing

The prices of the services are those displayed on the website or communicated to the Client through the offer sent by email.

Payment may be made through the payment methods available on the website or by bank transfer.

For subscriptions, payment must be confirmed before the services begin.

For individual projects, the invoice is issued at the end of the project, unless the accepted offer provides for an advance payment, staged payments, or another payment deadline.

If an invoice is not paid by the due date, That Cool Duck Studio may suspend the delivery of the materials, the transfer of rights, or the commencement of other services.

9. Intellectual property rights

The rights to use the final deliverables are granted to the Client after full payment of the services, within the limits established by the agreement or accepted offer.

Sketches, rejected proposals, intermediate versions, working files, methods, templates, components, and reusable tools remain the property of That Cool Duck Studio, unless otherwise agreed in writing.

Source or editable files are provided only if they are expressly included in the purchased service or accepted offer.

The Client confirms that they hold the necessary rights to the copy, images, logos, fonts, and other materials they provide.

That Cool Duck Studio may present completed work in its portfolio, on its website, and through its promotional channels, unless the parties have agreed in writing that the work will remain confidential.

10. Cancellation and withdrawal

The Client may request the cancellation of a recurring subscription before the next payment date.

Cancellation does not affect the period already paid for and does not automatically result in a refund for services already started or provided.

Individual consumers benefit from the rights granted by the legislation applicable to distance contracts.

If a consumer requests that the services begin before the expiry of the statutory withdrawal period, they may be required to pay for the services provided up to the time of withdrawal.

11. Limitation of liability

Creative services also involve elements of subjective assessment. That Cool Duck Studio does not guarantee commercial, financial, sales, audience, or ranking results.

That Cool Duck Studio is not liable for:

• information or materials provided by the Client;
• errors approved by the Client;
• changes subsequently made by the Client or third parties;
• delays caused by missing materials or feedback;
• the unavailability of third-party platforms and services;
• the use of deliverables for a purpose other than the one agreed.

To the extent permitted by law, That Cool Duck Studio’s total liability is limited to the amount paid for the service that gave rise to the claim.

12. Suspension or termination of the collaboration

That Cool Duck Studio may suspend or terminate the collaboration in the event of:

• non-payment of the services;
• provision of false information;
• abusive or threatening conduct;
• requests involving illegal activities;
• infringement of intellectual property rights;
• breach of these Terms and Conditions.

Amounts due for services already provided remain payable.

13. Use of the website

The Client and the User agree to use the website only for lawful purposes.

The following are prohibited:

• unauthorised access to systems;
• introduction of malicious software;
• disruption of the website’s operation;
• unauthorised copying of content;
• use of the website for fraudulent purposes;
• automated and abusive data collection.

That Cool Duck Studio may restrict access for persons who breach these rules.

14. Website availability and third-party services

The website is provided subject to availability.

That Cool Duck Studio does not guarantee that the website will operate permanently, uninterruptedly, or without errors.

Certain functions may be changed, suspended, or temporarily discontinued for maintenance, updates, or security reasons.

The website may contain links or integrations to third-party services. That Cool Duck Studio is not responsible for their content, security, availability, or operation.

15. Force majeure

That Cool Duck Studio is not liable for delays or failure to perform the services caused by events beyond its reasonable control, including major internet outages, supplier failures, cyberattacks, natural disasters, conflicts, epidemics, or measures taken by public authorities.

16. Complaints and governing law

Any request or complaint may be sent to:

stefan@thatcoolduck.studio

The parties will attempt to resolve any disagreement amicably.

These Terms and Conditions are governed by Romanian law.

If an amicable solution cannot be reached, disputes will be settled by the competent courts of Romania, with due respect for the statutory rights of consumers.

17. Amendments to the Terms and Conditions

That Cool Duck Studio may update this document periodically.

The updated version enters into force on the date it is published on the website.

Changes will not retroactively affect services already paid for, except where required by law or agreed by the parties.

THATCOOLDUCK STUDIO S.R.L. Tax Identification Number: RO49622863 Trade Register Number: J40/3577/2024 Registered office: Splaiul Independenței No. 202B, Room 42, Sector 6, Bucharest, Romania Email: stefan@thatcoolduck.studio IBAN: RO17BTRLRONCRT0CQ8362001 Bank: Banca Transilvania

Last updated: 17 June 2026